![]() ![]() These solutions are uniquely suited to bring MSPs better protection, performance, and increase profitability.Ītera is enabling MSPs to improve their business practices through its RMM software, services, and security. In addition, Atera offers a comprehensive suite of security solutions for its customers through Webroot, mail filtering, and online backup. ![]() Atera makes it very simple for us to update different rates on tickets, and at the end of the month, we save a lot of time in preparing the monthly bills.” With Atera’s on-point and accessible Help Desk system, we never miss a customer request. “Atera takes the headache out of managing both technicians and their tasks, such as ticketing, time capturing, and billing. “As a medium-sized MSP, our technicians’ time is extremely valuable, so we require a sophisticated set of PSA functions, which Atera is able to provide,” said Russ Gordon, owner at RG Digital, and an Atera partner. From patch management and scripting to threshold alerts and remote desktop control, Atera has us covered.” This allows us to triage any issue quickly and effectively. “Having no limitations on the number of agents we can install gives us total access and control over all our monitored devices. “The Atera RMM functions and updates have been crucial in allowing us to respond to and solve customer issues quickly, no matter what the time or where our technicians might be located,” said Parker Ledbetter, president at Computer Geeks, and an Atera partner. MSPs worldwide are excited about the platform enhancements and the level of service they receive from Atera as described in the quotes below. ![]() Improved engagement and communications through the new notification center.A new in-app script editor for creating, editing, and running scripts within the Atera platform.Automatically generated email reports for MSPs regarding the status of patches, scripts and IT automation actions.New patch management and IT automation capabilities that simplify the process of implementing patches, scripts, and IT automation actions.MSPs utilizing Atera’s platform will benefit from the following added features and functionality: Overall, the new features are creating a smoother experience for Atera users and their customers. This includes new back-end features for improved synchronization of information. The increased performance and faster reporting help MSPs validate that both scheduled and on-demand tasks have been fulfilled.Ītera has also created a new notification center for increased communications and engagement opportunities. The new platform capabilities provide comprehensive reports, automated email communications, and virus protection through its integration of Webroot antivirus to ensure secure and successful implementation and monitoring. Atera is addressing their needs through its IT automation for faster reporting, improvements to the patch management system, and additional scripting opportunities. The enhancements to Atera’s platform enable MSPs to meet the challenges that the ransomware epidemic has introduced into the industry. We have also added a new notification center and boosted our reporting system-making it even easier for MSPs to safeguard their customers with the latest and most secure technology.” With November’s upgrade, Atera has simplified and enhanced its patch management, IT automation, and scripting deployment. As the business and security needs of MSPs evolve, Atera is closely monitoring feedback to add new features and updates each month. “Ransomware attacks are on the rise, making it more important than ever to streamline our patch management system so that the customers of our MSP users are secure. “We are committed to helping MSPs efficiently and effectively run their business with our high-performing, affordable platform,” said Gil Pekelman, CEO at Atera. Atera, developer of the cloud-based IT automation platform that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and remote access into one powerful solution, recently announced new platform enhancements, capabilities, and security features for Managed Service Providers (MSPs). ![]()
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